Consumer Financial Services

Our consumer financial services team advises clients in all areas of this dynamic market, representing banks, nonbank financial service providers, and fintech companies in an expansive range of regulatory, compliance, and litigation matters.

Regulatory & Enforcement

Our team provides strategic regulatory advice, helping clients develop and implement robust compliance programs that meet the requirements of federal consumer protection laws and financial regulations. Our counseling experience positions us to guide clients through investigations, examinations, and enforcement actions initiated by US federal and state financial regulators including the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC), US Securities and Exchange Commission (SEC), Federal Deposit Insurance Corporation (FDIC), Office of the Comptroller of the Currency (OCC), and state attorneys general and state financial regulators. Given our deep government experience, we are uniquely positioned to advise clients as they navigate the new regulatory and enforcement landscape.

Compliance

With a strong focus on consumer protection laws, we are trusted advisers to clients on compliance with federal and state statutes such as the Truth in Lending Act (TILA), Electronic Fund Transfer Act (EFTA), Anti-Money Laundering and Countering the Financing of Terrorism (AML/CFT) requirements, the Fair Credit Reporting Act (FCRA) including the Red Flags Rule, the Telephone Consumer Protection Act (TCPA), and the Fair Debt Collection Practices Act (FDCPA). We also counsel on unfair, deceptive, or abusive acts or practices (UDAAP), including issues involving California’s Unfair Competition Law (UCL) and Consumers Legal Remedies Act (CLRA). Additionally, our team advises clients on emerging issues relating to banking as a service (BaaS), the CFPB’s Open Banking Rule, and payment systems.

Litigation

Our seasoned litigators defend clients in consumer class actions, mass arbitrations, and individual consumer disputes. We represent banks, credit card issuers, mortgage servicers, auto lenders, credit reporting agencies, and other financial institutions in US state and federal courts nationwide. We also handle appellate litigation, arbitration, and defending against government enforcement actions.

Our Team

Our team includes members with significant government experience who previously held senior positions at the CFPB, FTC, and OCC where they helped shape federal regulatory policies and enforcement strategies. This experience allows our team to offer clients invaluable insights into the regulatory landscape—particularly in the areas of consumer protection and financial product compliance.

Our Clients

Our clients span a range sectors in the financial services industry, including traditional banks, fintech firms, credit reporting agencies, mortgage lenders, payment processors, and student and auto lending companies.