Colleen Nihill, chief knowledge management and practice services officer at Morgan Lewis, writes in CIO Review that the COVID-19 pandemic, along with technology advancements, has changed the way firm leaders think about the practice of law. To successfully make digital capabilities a part of the business imperative, Colleen writes that firms must put the focus on people, processes, and technologies. “The reality of this new environment, however, requires a fresh approach to this framework and a reordering of the importance and emphasis of each factor,” she shares.