In an interview with Legaltech News, Colleen Nihill spoke about her work as Morgan Lewis’s chief knowledge management and practice services officer, what it means to be an innovative firm, and the challenges facing the legal tech industry. Morgan Lewis was honored as Innovative Operations Team of the Year at ALM’s 2022 Legalweek Leaders in Tech Law Awards. The publication cited the knowledge management team’s transformation of the firm’s entire legal service delivery model through an expansive, multiyear project to enhance the firm’s enterprise knowledge platforms.