Airlines should review their consumer protection policies and complaint handling processes, and establish mechanisms for prompt outreach and response to inquiries from empowered state attorneys general (AG) following the agreement to a memorandum of understanding between the US Department of Transportation and AGs for 18 US states and territories, advises partners Diana Cortes, Brendan Killeen, Ari Selman, David Monteiro, Rebecca Hillyer, Molly Moriarty Lane, Lincoln Bisbee and of counsel Nicholas Gess in a recent article for Law360.